FasTicks is IT service management without the setup project — no onboarding call, no configuration consultant. Create your organization, shape it to how your team already works, and you're triaging real tickets inside a minute.
No wizard, no required fields nobody asked for. FasTicks works the way a help desk should on day one.
Create your organization and you're in the queue immediately — no provisioning wait, no approval step.
Categories, SLAs, roles, approval flows — shaped to match how your team already triages, not the other way around.
No 40-tab setup wizard. No enterprise sales call required to see what it does.
Log, assign, and track every issue and ask in one queue, with priorities, SLAs, and full history on every ticket.
CAB review, approvals, and release tracking — ship changes with a real paper trail instead of a Slack thread.
Set response and resolution targets per priority, and get warned before you breach them — not after.
Turn recurring fixes into searchable articles your team — and your end users — can self-serve from.
A branded, guided intake form for end users — they answer a few questions, FasTicks files the right ticket.
Build the charts your team actually looks at — volume, SLA health, workload by agent — and pin them to a shared dashboard.
No migration project. No consultant. Just a workspace that's ready when you are.
Sign up, name your org, and you're in — no approval wait, no sales call.
Add agents and set roles. Everyone sees the queue, the KB, and only what's theirs to work.
Match FasTicks to how your team already triages — priorities, categories, and approval flows included.
Open the queue and go. Requests from your portal land automatically, ready to work.
The controls a real IT team expects — on by default, not an upsell.
TOTP + recovery codes, with rate-limited verification.
Every sign-in, change, and admin action, attributed and timestamped.
Every organization's data is walled off from every other, by design.
HTTPS everywhere, HSTS enabled, no exceptions.
IT teams of any size who want proper incident, request, and change management without the setup overhead of a legacy enterprise tool.
Yes — the Customer Portal is a guided, branded intake form for exactly that. No login required for the person submitting the request.
Yes. Every organization's tickets, knowledge base, and users are fully isolated from every other organization on the platform.
Every FasTicks workspace has a built-in Feedback link straight to the team behind the product — no separate support portal to dig through.
Create your organization and start working tickets today.
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